The Application Process Flow Map on the right was created to visualize the workflow for a formal and
informal verbal communication in a re-usable phone utility. This feature is designed to identify what type
of communication is required (phone now, phone delayed, or fax) and who is allowed (Non-Clinical or ICM
RN) to communicate the informal approval for additional bed days including details of the communication
being sent and the details of the activity completion. Turn-Around-Time Rules determine which verbal
communication is needed. The communication form is actionable in a window that slides in from the right
side of the screen.
UX/UI for Informal and Formal Communication Utility
After an admission review, if more information is
needed, the system will display a pop-up message
alert that a notification call is required.
A facility, number, and a script displays. A call is made. If
the is successful, the Call Successful, Existing Provider
Contact form displays.
Default Notification Screen Notification: Potential
Adverse Determination screen slides in from the right.
Default Notification Screen Notification: Potential
Adverse Determination: Existing contact is selected in the
drop down menu and outcome fields are saved.
Communication Activity Added to the Activity Log
Application Process Map (app map)
Wire-frame Workflow for Communication Activities
Pain Points
•
Navigation too restrictive
•
Need easy access to information or know where to look quickly without
having to go outside or search for many records in many facilities.
•
Many users suggested creating a more intuitive pathway to be able to access
the data they need.
Specific Need
•
User should be able to navigate through case while documenting a phone call.
Call Unsuccessful, Logged as In Progress
Option 2:
As opposed to opening a window sliding in from the right, option 2 shows opening the communication
utility within section tabs from the dashboard.
Proposed New Workflow for Communication Activities
Option 1:
As opposed to opening a window sliding in from the right, option 1 shows opening the communication
utility within a new browser tab.
Click on images to enlarge
Option 3:
As opposed to opening a window sliding in from the right, option 3 shows opening the communication
utility directly from a re-designed Activities Log changing it to an expandable accordion list with
actionable sections.
Click on images to enlarge
